Dispute Resolution Procedure

① In the event of an electronic financial transaction-related accident, the user (hereinafter referred to as the "user") requests the dispute settlement department (contact person in charge) of the company to settle the dispute.
② If a user applies for dispute settlement by the Financial Supervisory Service or the Consumer Protection Board without filing a complaint with the Company's dispute resolution department or filed a claim for damages with the court, the company will participate in the procedure.

① The company carries out an investigation of the accident related facts in the internal affairs department and the computer department. When necessary, the company inquires to the related agencies such as the external investigation agency or requests the fact investigation.
② You must cooperate with the investigation of the facts of the company and the investigation or investigation of the relevant authorities.

① The Company shall notify the users of the processing result of the factual investigation within 15 days in accordance with Article 14, Paragraph 2 of the Enforcement Decree of the Electronic Financial Transactions Act. ② Notification contents: Results of internal investigation and contents of processing, results of external agency survey, etc.
② Notification contents: Results of internal investigation and contents of processing, results of external agency survey, etc.
③ In the case of an investigation through an external agency such as an investigation agency or a non-life insurance company, the notice of such investigation may be delayed somewhat depending on the schedule of the agency concerned.
④ If the user agrees with the company's processing results, the dispute settlement procedure will be terminated.

If you disagree with the Company's dispute, you may apply for dispute settlement with the Financial Supervisory Service or the Consumer Protection Board, or file a complaint with the court.

① The Company participates in the arbitration proceedings or proceedings of the dispute resolution committee in accordance with the User's objection.
② If both parties agree to the settlement of the dispute settlement committee, the settlement will have the same effect as a court settlement, and if there is an appeal from the company or user regarding the settlement result, the dispute will be disputed.

The Company will compensate for damages based on the outcome of the dispute and end the dispute settlement procedure.

① When you inform your family, friends, employees, etc. about your passwords for electronic financial transactions
② If you have been informed of your personal information such as passwords and account numbers by falling into the internet loan advertisement, etc.
③ If you have left your passwords on your notes for easy access,
④ If you did not delete the certificate after using it in a public place such as a PC room
⑤ If you enter your access media information Even anyone can see that it is a phony site or email for phishing purpose,

If an electronic financial transaction accident falls under the following cases according to the result of the investigation of the company and the authorities concerned, Please note that you can be punished according to related laws and regulations.